Starfire Direct Help Center

Find help with order status, shipping, returns, exchanges, warranties, and other important customer service questions.

Find FAQs on all our products, including fire pits, fireplaces, patio furniture, BBQs, and more for your outdoor space.

In this section, you can find owners manuals, line drawings, troubleshooting guides, and helpful videos.

Search our vast video library for product reviews, product highlights, installation guides, unboxing, and more!

Have an issue pre, during, or post installation? Perhaps you will find some helpful information from one of these articles.

Explore FAQs about our Beton Fire Pits. Learn about features, care instructions, and how to make the most of premium concrete fire pit.