Starfire Direct accepts returns or exchanges within 30 days of delivery.
Are you trying to make a return?
Click Here 👈 to submit your return request!
For a crash course on our return policy, read below:
General Stock Items:
Products that are general "off the shelf" type items in new and unused condition w/original packaging, complete and can be resold as new, can be returned for a refund or store credit to repurchase (Minus Return Shipping Cost). *Refund or Store Credit will be processed upon item being received and inspected back at our facility.
Made-to-Order & Special-Orders**:
Made-to-Order & Special-Order Items are products that can be purchased from a catalog or our website but require manufacturing or assembly. These products are not on the shelf ready to ship. These products are eligible to be returned for Store Credit only (Minus original outgoing & return shipping costs).
Final Sale (non-returnable) Items:
Products that have been returned, damaged, or have a defect and are marked clearance for resale to our customers! Many of our customers take advantage of these opportunities.
*Custom:
Starfire Direct is happy and excited to work with customers on their custom projects. Custom Projects include any product that Starfire Direct helps design or designs that is outside of any catalog or variation that is currently offered or available.***
***Anything Custom will require approval throughout the design process. Custom projects do account for margin of error, and this is understood by our customers.
Denied Returns:
- If your order is outside of the 30-day (from delivery) return window
- Damaged*
- Used
- Burned
- Broken*
- Bent*
- Not new for resale,
- Custom
- Final Sale, Clearance or Discontinued Products
- Returned without approval and/or receiving an RA from Starfire Direct
For our Full return policy, Click Here 👈
