Sadly, damage due to shipping does happen from time to time. In the unfortunate instance that your order arrives with damage, please fill out the form below:
Damaged Product Form 👈Click Here
- Ground Orders: *Please reach out to STARFIRE DIRECT within 5 Business days of delivery/delivery notification.
- IMPORTANT: Please save all packing materials for the time being (boxes, wrapping, shipping protection product). If packaging is disposed of, this can alter the eligibility of replacement. *Please reference our shipping email confirmation.*
- Freight Orders: *Please reach out to STARFIRE DIRECT within 3 Business days of delivery/delivery notification.
- IMPORTANT: Please save all packing materials for the time being (pallet, crate, wrapping, etc). If packaging is disposed, this can alter the eligibility of replacement. *Please reference our shipping email confirmat