Starfire Direct Help Center
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Beton Fire Pits
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Starfire Direct Help Center
Customer Service
Customer Service
Returns & Exchanges
Order Status
Shipping
Warranty Claims
Misc
Products
Fire Pits
Fireplaces
Fire Glass & Alternatives
Patio Furniture
Patio Heaters
BBQ
DIY Fire Pits
Patio Umbrellas
Manuals & Documentation
Video Library
Product Highlights
Troubleshooting
Beton Fire Pits
Customer Service
Find help with order status, shipping, returns, exchanges, warranties, and other important customer service questions.
LTL (Palletized large shipment): Tracking & Delivered?
Returns & Exchanges
What are the Shipping Fees and Return Policy?
What is the Return Shipping Fee and Returns Policy?
Free Returns Policy
Accepted Returns Policy
No Returns Policy
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Order Status
How can I check the status of my order?
Shipping
LTL Freight Shipments
Ground Delivery Shipments
What is included with White Glove Delivery?
How can I update my shipping address?
My shipment came damaged, how can I report this?
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Warranty Claims
Real Fyre Warranty
Misc
I am missing an Item. What do I do?
